Last updated: October 31, 2026

About us

This website, rafaielknitwear.com, is operated by Rafaiel LLC (“Rafaiel”, “we”, “us”). Our studio is at 43-01 22nd Street, Suite 315, Long Island City, NY 11101, United States. You can reach us by email at [email protected] or by phone at (917) 727-0772. By placing an order you agree to these terms.

Products

Our pieces are made to order and hand finished, so small variations in color and texture are part of each piece. We try to show colors accurately, but screens differ. Please review the product description, size and color before ordering.

Prices and payment

Prices are in US dollars. Payment is taken in full when you place your order. Sales tax, and for international orders any duties and taxes shown at checkout, are added before you pay.

Orders and cancellations

Your order is accepted when we send an order confirmation email. Because each piece is made to order, orders cannot be cancelled for a refund once placed; see our Refund and Exchange Policy for the store credit option.

Shipping, exchanges and refunds

Shipping is described in our Shipping Policy. Exchanges, faulty items and refunds are described in our Refund and Exchange Policy.

Privacy

Our Privacy Policy explains how we handle personal information.

Use of this website

Content on this site, including photographs and designs, belongs to Rafaiel LLC and may not be used without permission. Please use the site lawfully and do not interfere with its operation.

Liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under applicable consumer law.

Changes

We may update these terms. The version posted when you place an order applies to that order.

Contact

Rafaiel LLC (Rafaiel Knitwear)
43-01 22nd Street, Suite 315
Long Island City, NY 11101
United States
[email protected] · (917) 727-0772